Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
TELUS International acquires Playment, firmly staking its leadership in the global data annotation market
TELUS International announced the acquisition of Playment, a leader in data annotation and computer vision tools and services specialized in 2D and 3D image, video and lidar. The acquisition follows the recent purchase of Lionbridge AI and builds upon the company’s existing deep domain expertise and experience in data annotation.
July 6, 2021
Fast Company: Three-part series on AI and Data
Just as we humans are biased, so is the technology we create. In this three-part series with Fast Company, TELUS International's Siobhan Hanna, Ed Jay, and Jeff Puritt discuss how brands can leverage data to build AI and machine algorithms with minimal human bias.
May 13, 2021
Press release: TELUS International ranks among Top 3 Digital CX Providers in HFS Top 10: CX Services in the Pandemic Economy
TELUS International has been ranked third overall and in first place for strategy and vision, and growth in the 2021 HFS Top 10: Digital Contact Center Services-The Best of the Best Service Providers report.
October 19, 2021
Press release: Nine in 10 Americans Believe Bots Will Be Important for the Future of Work
The prolonged pandemic has already brought many changes to the workplace, and according to a new TELUS International survey, 90% of U.S. employees believe bots will play a key role as companies transition from temporary hybrid and remote working models to more permanent virtual constructs.
October 18, 2021
Occupational Health & Safety: A Follow Up to 2020 Research: Employee Mental Health Leaps in Priority
The majority of employees believe it's important that a company prioritizes their mental health and a new survey from TELUS International finds that 78 percent of American employees feel "empowered" to let someone at their company know when they aren't feeling well.
October 7, 2021
Press release: One Year Later: Follow Up to 2020 Research Reveals More Employers Prioritizing Employee Mental Health
A TELUS International survey finds that 78% of American employees feel empowered to let someone at their company know when they aren't feeling physically or mentally well, up from 40% in 2020.
October 5, 2021
CFO Dive: As CEOs push for office returns, CFOs don't mind staying put
Vanessa Kanu, CFO at TELUS International, discusses the organization's impressive accomplishments while in a completely virtual working model, alongside the value of in-person meetings.
September 27, 2021
Forbes: Five Ways Brands Can Adapt To The Rise In User-Generated Content
Engaging, authentic and relevant digital content has the ability to create powerful connections between brands and consumers. TELUS International CCO, Marilyn Tyfting, shares five tactics and best practices for brands looking to incorporate user-generated content.
September 24, 2021
TELUS International Announces Closing of Upsized Secondary Offering of Subordinate Voting Shares and the Exercise of the Underwriters’ Over-Allotment Option
TELUS International (Cda) Inc. (TELUS International) (NYSE & TSX: TIXT) announced today the closing of the upsized underwritten public secondary offering of 14,400,000 subordinate voting shares of TELUS International, at a price of US$34.00 per share, by certain shareholders of TELUS International, including Baring Private Equity Asia. Additionally, the underwriters fully exercised the option to purchase up to an additional 2,160,000 subordinate voting shares of TELUS International from the selling shareholders.
September 23, 2021
The Enterprisers Project: What is ethical Artificial Intelligence (AI)? 7 questions, answered
As more organizations implement AI technology into their processes, leaders are taking a closer look at AI bias and ethical considerations. Siobhan Hanna, Managing Director of AI Data Solutions TELUS International addresses some common questions about ethical AI.
September 23, 2021
Forbes: Four Ways To Source And Recruit For The New Labor Market
The last 18 months have had a tremendous impact on the labor market. TELUS International's Albert Galarza shares four strategies to help brands attract and retain top talent in this new labor market.
September 15, 2021
Forbes: 5 Ways To Evolve Company Culture In A Hybrid World
The pandemic has had a major impact on company culture. According to a survey from TELUS International, the majority of Americans (51%) cited feeling less connected to their company culture while working from home.
August 27, 2021